How to report infringements on Aliexpress
As a brand owner, you can report IP infringements of your brand, such as counterfeit products and trademark abuse, on Aliexpress by registering on AliProtect. AliProtect is a reporting system where a brand owner can monitor and handle take-downs of IP infringing products on Alibaba.com, Aliexpress and 1688.com. It is an effective channel that is easy to control. AliProtect is available in English and registration is free.
how to register on AliProtect
Step 1: Provide information such as company name, email, name, address, telephone number, etc.
Step 2: Register and upload the IP rights you wish to protect, such as trade mark, invention patent, utility model patent, design patent or copyright. It is only at this stage that you need to upload proof of identity in the form of a business incorporation certificate or certificate of incorporation.
AliProtect will then process the application, which normally takes three working days. After this the brand owner will receive an email to say whether the verification was successful.
When AliProtect has approved an application, you can start to submit IP infringement complaints immediately. You do this in AliProtect, under the IPR Complaint section.
How to submit a complaint on AliProtect
When you want to submit a complaint, there are two alternative routes you can take:
Option 1: Carry out searches directly within AliProtect, and select which infringements you want report.
Option 2: Paste the links to the listings you believe contain IP infringements.
When you submit a complaint, you need to specify the registration you are using as protection and the kind of infringement you believe has taken place.
After you have completed the report in its entirety, you will probably have to wait three to seven working days until Alibaba has analysed and taken any action against the seller. If Alibaba accepts your report, you will find this result under the History menu option. If it does not accept your report, you will receive an email, which explains why the complaint cannot be handled. Alibaba always contacts the seller. If the seller knows that they have made an infringement, they will probably accept the take-down. Sometimes the seller will provide counter-notification to prove they are not infringing the IP rights, which Alibaba then investigates. Based on this information, Alibaba makes a decision, but as long as you have the IP rights and it is an actual infringement, the listing will usually be taken down.
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